Privacy Policy

1. Information We Collect

We collect information that you provide to us directly, as well as information collected automatically when you use our website.

Information you provide directly includes:

• Account registration details (email address, password)
• Order and shipping information (name, delivery address)
• Payment information, which is processed directly by our PCI-compliant payment processors — we do not store full card numbers on our servers
• Communications you send to us, including support inquiries
• Age and researcher qualification confirmations made at the time of account creation or purchase

Information collected automatically includes:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Pages visited, time spent on pages, and navigation paths
• Referring URLs and search terms used to find our website
• Device identifiers and session data

2. How We Use Your Information

We use the information we collect for the following purposes:

• Processing, fulfilling, and managing your orders
• Maintaining and managing your account
• Sending order confirmations, shipping notifications, and order updates
• Responding to legitimate customer service inquiries (excluding dosing or usage questions, which are never answered)
• Verifying age and researcher eligibility requirements
• Detecting and preventing fraudulent transactions and unauthorized access
• Improving and optimizing our website and product offerings
• Complying with applicable legal obligations and regulatory requirements

3. Information Sharing & Disclosure

We do not sell, trade, rent, or otherwise transfer your personal information to third parties for marketing purposes. We may share your information only in the following limited circumstances:

• Payment processors: To securely complete your transactions
• Shipping carriers: To deliver your orders to the address you provide
• Service providers: Third parties who assist us in operating our website and business, subject to confidentiality agreements that restrict their use of your information
• Legal compliance: When required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect the rights, property, or safety of Vital Peps, our customers, or the public
• Business transfers: In connection with a merger, acquisition, or sale of business assets, your information may be transferred as part of the transaction

4. Data Security

We implement industry-standard technical and organizational security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), secure server infrastructure, and restricted access to personal data on a need-to-know basis.

Payment information is handled exclusively by PCI-DSS-compliant payment processors. We do not store full credit card numbers, CVV codes, or other sensitive payment credentials on our systems.

While we take data security seriously, no system is completely impenetrable. We cannot guarantee absolute security of data transmitted over the internet.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies we use include:

• Essential cookies: Required for the website to function, including maintaining your session, cart contents, and login state
• Preference cookies: Remember your settings and preferences for future visits
• Analytics cookies: Help us understand how visitors use our website so we can improve it

You can control and manage cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the website.

6. Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information, subject to legal retention requirements
• The right to opt out of certain data processing activities
• The right to data portability where applicable

To exercise any of these rights, please contact us at info@vitalpeps.com. We will respond within the timeframe required by applicable law.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Order records may be retained for up to seven years in accordance with applicable tax and accounting regulations. Account information is retained until you request deletion, subject to legal retention requirements.

8. Children's Privacy

Our website is intended exclusively for adults aged 21 and older who are qualified researchers. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that we have inadvertently collected information from a minor, we will take prompt steps to delete that information from our records.

9. International Data Transfers

If you access our website from outside the United States, your information may be transferred to and processed in the United States, where our servers are located. By using our website, you consent to the transfer of your information to the United States and acknowledge that U.S. data protection laws may differ from those in your country.

10. Third-Party Links

Our website may contain links to third-party websites, including payment processors and carrier tracking pages. These third-party sites have their own privacy policies, and we are not responsible for their privacy practices. We encourage you to review the privacy policy of any third-party site you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the date at the top of this page. Your continued use of our website following any changes constitutes your acceptance of the updated policy.

12. California Residents — CCPA Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information. In addition to the rights described in Section 6, California residents have the right to:

• Know what personal information we collect, use, disclose, and sell about you
• Delete personal information we have collected from you, subject to certain exceptions
• Opt out of the sale of personal information — we do not sell personal information to third parties
• Non-discrimination — we will not discriminate against you for exercising any CCPA rights

To submit a CCPA rights request, please contact us at info@vitalpeps.com with "CCPA Rights Request" in the subject line. We will respond within 45 days as required by law. We may need to verify your identity before processing your request.

Note: Vital Peps does not sell, rent, or trade personal information to any third party for monetary or other valuable consideration.

13. Contact Us

For privacy-related inquiries or to exercise your privacy rights, please contact us at info@vitalpeps.com. Please note that we do not respond to dosing, administration, or usage inquiries under any circumstances.