Refund Policy

1. All Sales Final Upon Shipment

Due to the nature of research compounds and the requirement to maintain chain-of-custody integrity, we do not accept returns on any product once it has been shipped. All sales are final at the point of dispatch.

This policy exists to:

• Maintain the purity and integrity of research-grade compounds
• Comply with applicable regulatory requirements for research chemicals
• Ensure the quality and safety of all products we supply
• Prevent the risk of tampering, contamination, or misrepresentation of returned goods

2. Damaged or Defective Products

If you receive a product that is damaged in transit or appears defective upon delivery, you must notify us within 48 hours of receipt with the following:

• Your order number
• Clear photographs of the damaged outer packaging
• Clear photographs of the affected product(s)
• A written description of the damage observed

Upon review, we may, at our sole discretion, offer a replacement of the affected item(s) or issue store credit of equivalent value. We do not offer cash refunds for damaged products. Claims submitted after 48 hours will not be considered.

3. Incorrect Products Received

If you receive a product that differs from what you ordered, please contact us within 48 hours of delivery with your order number and a description of the discrepancy. We will arrange to send the correct product at no additional charge, subject to verification of the error.

4. Lost Packages

A package is considered lost only after it has been officially declared lost by the carrier — not merely delayed. If your tracking information has not updated for more than 7 consecutive business days, please contact us. We will open a carrier investigation on your behalf. If the carrier confirms the package is lost, we will reship your order at no charge. Please allow up to 10 business days from the expected delivery date before initiating a lost package inquiry.

5. Order Cancellations

Orders may be cancelled for a full refund within 2 hours of placement, provided the order has not yet been processed for fulfillment. To request a cancellation, contact us immediately at info@vitalpeps.com with your order number and the subject line "CANCELLATION REQUEST." Orders that have already been processed or shipped cannot be cancelled.

6. Non-Refundable Circumstances

Vital Peps does not issue refunds under the following circumstances:

• Change of mind after an order has been shipped
• Ordering errors (wrong product, wrong quantity, wrong variant)
• Delays caused by carrier disruptions, weather events, or force majeure circumstances
• Packages seized, confiscated, or destroyed by customs or law enforcement authorities
• Delivery failures due to an incorrect shipping address provided by the customer
• Refusal of delivery by the recipient
• Any reason related to the intended or actual use of the product

7. International Orders

International customers are solely responsible for understanding and complying with all import regulations, customs requirements, and applicable laws in their jurisdiction. Vital Peps does not offer refunds or replacements for products seized, delayed, or destroyed by customs authorities. By placing an international order, you acknowledge and accept these risks in full.

8. Contact for Refund Claims

To submit a refund or replacement claim, contact us at info@vitalpeps.com within the timeframes specified above. Please include your order number and all relevant documentation. Note: We do not respond to dosing, administration, or usage inquiries under any circumstances.